Customer Service Representative - Premium Japanese Dining Experience

Join Hakuryu Omakase, a premier Japanese omakase dining establishment in Jakarta, as a Customer Service Representative. In this role, you will be the face of our brand, delivering exceptional service to our discerning clientele and ensuring every interaction reflects our commitment to excellence. As part of our team, you will handle reservations, manage guest inquiries, and provide a seamless dining experience, all while upholding our high standards of hospitality.

Hakuryu Omakase is not just a restaurant; it's a culinary journey that celebrates the art of Japanese cuisine. Located in the heart of Jakarta Barat, our establishment offers an intimate and authentic omakase experience, where every dish is carefully selected to delight the senses. We are seeking a passionate Customer Service Representative to join our team and help us continue to set the benchmark for premium dining experiences.

📋 Tanggung Jawab Pekerjaan

• Handle and manage guest reservations, ensuring a smooth and efficient booking process.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
• Assist in creating a welcoming and comfortable atmosphere for our guests.
• Collaborate with the kitchen and other staff to ensure timely and accurate service during dining.
• Uphold and promote our brand's values and standards of hospitality.
• Maintain accurate and up-to-date records of guest interactions and feedback.
• Participate in regular training and development programs to enhance service skills.
• Promote our restaurant's offerings and special events to enhance guest satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of guests.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
• Fluency in both English and Indonesian, with a good understanding of Japanese culinary terms and concepts.
• Ability to work well under pressure and in a fast-paced environment.
• Proven ability to handle customer complaints and resolve issues professionally.
• Willingness to learn and adapt to new processes and technologies.
• Enthusiasm and passion for providing exceptional service and creating memorable dining experiences.

🛠️ Keahlian

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