Online Admin Assistant

Join PT Sweet Mitra Furniture as an Online Admin Assistant and play a pivotal role in streamlining our digital operations. Based in Medan Amplas, Sumatera Utara, this position offers a dynamic work environment where you will manage online communications, handle customer inquiries, and ensure our digital platforms run smoothly.

PT Sweet Mitra Furniture is a leading furniture manufacturer in Medan, known for our commitment to quality and customer satisfaction. We are seeking a dedicated Online Admin Assistant to join our team and help us maintain our reputation for excellence.

📋 Tanggung Jawab Pekerjaan

• Manage online communications through email, social media, and other digital channels.
• Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Update and maintain company website content, including product listings and promotions.
• Assist in managing our online order system, ensuring accurate and efficient processing of orders.
• Coordinate with the marketing team to schedule and promote online events and campaigns.
• Monitor and report on key performance indicators (KPIs) related to online customer service and digital operations.
• Assist in the organization and archiving of digital documents and records.
• Stay updated with the latest digital marketing trends and technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in a similar administrative or customer service role, preferably in a digital or online environment.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Familiarity with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Excellent organizational and time management skills.
• Ability to work independently and meet deadlines.
• Familiarity with digital marketing tools and platforms, such as Google Analytics and social media management tools.

🛠️ Keahlian

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